Strict No Refund Policy

Please check your selected service, card details and payment amount carefully. Once a payment is successfully completed, it cannot be refunded or cancelled.

1. All Payments Are Final

Any payment made for a Sorry Card, premium card design, personalised page, love-related message page, digital feature, delivery option, download, customisation or any other paid service on SaySorry is treated as final.

After successful payment, the amount paid will not be returned under any condition, including a change of mind, accidental purchase, incorrect selection, dissatisfaction, delay, non-use of the service or failure to share the generated card or link.

2. No Cancellation After Payment

Once payment is successfully completed, the order or digital service cannot be cancelled. A cancellation request will not make the user eligible for any refund, partial refund, adjustment or credit.

3. Please Verify Everything Before Paying

Before making payment, users must carefully verify the selected service, card type, theme, entered information, message, recipient details, visibility settings, price and all other relevant information.

SaySorry will not provide a refund for incorrect information entered by the user, selection of the wrong card or service, duplicate submission by the user, or any misunderstanding regarding the selected feature.

4. Digital Service Starts Immediately

SaySorry provides digital services. Processing, generation, review, customisation, hosting, link creation or access to a paid feature may begin immediately after payment confirmation.

Because the digital service may start instantly, no refund or cancellation request will be accepted after successful payment.

5. No Refund for Rejected or Removed Content

All submitted content must follow the SaySorry Terms and Conditions, Privacy Policy and Safety Guidelines. If a card, message or page is rejected, withheld, edited, hidden or removed because it contains prohibited, abusive, harmful, misleading, unlawful or inappropriate content, no refund will be provided.

6. No Refund for Personal Outcomes

SaySorry does not guarantee that a recipient will open, read, accept or respond to a card, message or link. We also do not guarantee forgiveness, reconciliation, relationship improvement or any particular personal outcome.

No refund will be provided if the recipient ignores, rejects or does not respond to the content.

7. Payment Deducted but Service Not Updated

If the payment amount is deducted but the service is not updated because of a technical issue, contact SaySorry support with the transaction ID, payment screenshot, registered email address and other required details.

Our team will verify the payment and, where confirmed, activate, restore or provide the purchased service. This verification and service-support process does not create a right to a refund.

8. Failed or Pending Transactions

If a transaction is shown as failed or pending, users should check with their bank, UPI application or payment provider. Any automatic reversal initiated by a bank or payment provider is handled by that institution and is not treated as a refund issued by SaySorry.

9. Duplicate Payments

If a user believes that the same transaction has been charged more than once, the user may contact support for verification. SaySorry will review the available payment records and provide appropriate transaction support.

A duplicate-payment complaint does not automatically qualify for a refund, and no refund will be processed without successful verification of an actual duplicate charge.

10. Chargebacks and Payment Disputes

Users must contact SaySorry support before raising an unnecessary or false chargeback. Misuse of chargebacks, payment disputes or fraudulent claims may result in restriction of service access and submission of relevant transaction records to the payment provider.

Last updated: August 2026