Content Removal Policy

1. Purpose of This Policy

This policy helps protect users, receivers and visitors from harmful, private, abusive or inappropriate content. We want Say Sorry to remain a respectful platform for sincere apology and emotional communication.

2. Content That May Be Removed

Say Sorry may review, restrict or remove content if it includes:

• Private phone numbers, addresses, emails or sensitive personal information.
• Abusive, threatening, hateful or insulting language.
• Harassment, pressure, manipulation or repeated unwanted communication.
• False identity, impersonation or misleading information.
• Spam, promotional abuse or irrelevant submissions.
• Content that may harm the dignity, safety or privacy of another person.

3. Who Can Request Removal?

A removal request may be submitted by the person mentioned in the message, the sender, the receiver, a family member, a legal guardian or any person affected by the public content.

4. How to Request Content Removal

To request removal, please contact Say Sorry through our contact or report page and share enough details so we can identify the content.

• Share the page URL where the content appears.
• Mention the receiver or sender name shown on the card.
• Explain why the content should be removed.
• Provide your contact detail so we can respond if needed.

5. Review Process

After receiving a removal request, Say Sorry may review the content, check the reason provided and take suitable action. Depending on the situation, we may remove the content, hide it from public pages, restrict visibility or keep it if it does not violate our policy.

6. Emergency or Harmful Content

If any content includes threats, abuse, safety risk or serious harm, please contact local authorities or trusted support immediately. Say Sorry is not an emergency service, but we may remove harmful content when reported.

7. No Guarantee of Immediate Removal

We try to review genuine requests as soon as possible, but we do not guarantee instant removal in every case. The review time may depend on the information provided and the seriousness of the request.

8. User Responsibility

Users should not submit private, harmful or disrespectful content. Before posting a sorry message, make sure it is honest, respectful and safe for public or personal sharing.