Privacy Policy

1. Information We Collect

When you use Say Sorry, we may collect information that you voluntarily submit through our forms. This may include sender name, receiver name, message content, location, email address, selected visibility preferences and other information needed to create or deliver your personalised page or card.

2. How We Use Your Information

We use submitted information only to provide, manage and improve our services. It may be used for:

• Creating personalised Sorry Cards and love-related pages.
• Generating and providing a unique page link.
• Helping your message reach the intended person.
• Reviewing submitted Sorry Cards before public approval.
• Displaying approved Sorry Cards on public pages.
• Managing submitted requests through a control panel.
• Improving website experience, safety and service quality.

3. Email Privacy, Name and Location Choices

Your email address is used only for service-related purposes, such as managing your submission, providing relevant communication or helping deliver the requested service. Your email address is kept private and is not displayed publicly.

When creating a Sorry Card, you may be given the option to show or hide your name and location. The public card will follow the visibility choices selected by you at the time of submission. You should review these choices carefully before submitting your card.

4. Public Sorry Cards and Review Process

A submitted Sorry Card is not published immediately. It is first reviewed by the Say Sorry team to check whether the content is appropriate, respectful and suitable for the platform.

After approval, the complete Sorry Card page may be included on the public sections of SaySorry.in and may be searchable by website visitors. The card may include the submitted message and any name or location details that you have chosen to make visible.

We may reject, edit, hold or remove a submission that contains abusive, unlawful, harmful, misleading, sensitive or inappropriate content, or content that violates our policies. Approval only confirms that the card is suitable for display on the platform; it does not verify or endorse every statement made in the submitted message.

5. Private Love-Related Pages and Links

Messages, proposals and other pages created through love-related features are handled differently from public Sorry Cards. For these pages, Say Sorry provides a unique link that you can share with the intended person.

These love-related pages are not displayed on our public pages, are not included in the Public Sorries listing and are not made searchable through the website's public search. However, anyone who receives or obtains the unique link may be able to open the page. You are therefore responsible for sharing the link only with people you trust.

6. Content Review and Moderation

We may review user-submitted content to maintain a respectful and safe platform. Content may be rejected or removed if it includes threats, harassment, hate, sexual exploitation, illegal activity, impersonation, confidential information or another person's sensitive data without proper permission.

7. Cookies and Website Data

Say Sorry may use cookies or similar technologies to understand website performance, improve user experience and remember basic preferences. You can manage cookies through your browser settings.

8. Data Protection

We take reasonable steps to protect submitted information from unauthorised access, misuse or loss. However, no online platform can guarantee complete security. Users should avoid submitting passwords, financial details, government identification numbers or other highly sensitive personal information inside a message or card.

9. Sharing of Information

We do not sell your personal information. Information may be shared only when necessary to provide the requested service, comply with legal requirements, operate essential service providers or protect the safety and rights of users and the platform.

10. Third-Party Links

Our website may include links to external websites. Say Sorry is not responsible for the privacy practices, security, content or policies of third-party websites.

11. User Responsibility

Users are responsible for the information, message and media they submit. Please make sure your content is respectful, lawful and does not contain another person's sensitive or private information without permission. You are also responsible for deciding whom you share a private love-related page link with.

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page. Continued use of Say Sorry after an update means you accept the revised Privacy Policy.

13. Contact Us

If you have questions about this Privacy Policy, the visibility of your card or how your information is handled, you can contact Say Sorry through our website contact page.